Detailed Notes on Telus customer service

Detailed Notes on Telus customer service

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and around the billing facet, that’s all the more horrendous! Requested a whole new cellular phone as my agreement was up for renewal on the internet was supposed to get $one hundred credit never ever showed up sent the cell phone through mail the way they instructed me to copyright Article and got it. I bought a textual content information indicating they gained it and my credit score will probably be on my Invoice, but nevertheless my bill arrived they usually still cost me for it. After i called. They had the audacity to state which the phone wasn’t the cellphone they were being expecting?! What other telephone could it are already? It was their cellular phone they despatched me two yrs back?! Together with the carry it again application?! They instructed me they'd check into it and e-mail me again in no way received an e-mail. They known as me back again and we’re endeavoring to say it was a technical trouble with my cellphone a similar agent who's purported to have taken care of me?

• I had been bounced between various brokers, my calls were disconnected, and I received inconsistent details regarding my agreement and savings.

We're sorry to hear about every one of these problems you have professional with both tech support and billing. Be sure to mail us a private information, and we’ll operate to get you the assistance and observe-up needed to take care of these troubles as quickly as possible.

Simply just type the small print of one's inquiry inside a information and it will be sent to a human agent. Messaging here is asynchronous (non-live), so you're able to close the application or go about your working day when the agent will work in direction of acquiring you a resolution.

I still left Rogers to return to Telus because I thought within the promise of higher service and fair cure, but this knowledge is just about anything but.

I am requesting a transparent breakdown of my agreement, such as all relevant savings, and a fair resolution to the problems I’ve expert. Furthermore, I inquire that someone review the decision recordings to grasp the lousy remedy I gained from many agents.

once the agent evaluate my account he stated I am unable to give you a offer or credits like you have now with your exiting account, so i just gave up and hangup the cell phone.

If our reply settled your issue, you should click Acknowledge as Answer that can help Other people while in the Neighborhood.

The TELUS team acknowledges that our operate spans numerous Territories and Treaty parts and we've been grateful for the traditional Understanding telus billing support Keepers and Elders who are with us currently, those who have gone prior to us as well as youth that inspire us.

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Thanks for the awareness to this matter. I sit up for a prompt and satisfactory resolution.

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My specialist is a really affected individual man. He taught me how to fix my trouble in numerous uncomplicated measures. What’s a lot more, he guided me via each individual stage, often in excess of the moment. I'm really grateful!

Pro was quite beneficial. I had been having quite frustrated as almost nothing gave the impression to be Performing. He walked me by the process with very simple instructions. And it ultimately worked. Wonderful occupation!

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